The Quadstone Paramics support team has earned a reputation for providing industry leading support and advice services across a diverse user base. Our support team includes software analysts and professional traffic and transportation engineers ensuring we can offer the very best service no matter what your query may be.
Thanks to our fast response times, in depth product knowledge and determination to find you the very best solution 78% of support calls are resolved within 72 hours.
Standard Support
When you sign up for Paramics Support and Maintenance you can trust in our quality service and the first 12 months are free with every purchase!
- Free upgrades to all the latest software versions
- Fast, reliable support from our UK helpdesk
- Remote desktop support
- Exclusive access to our Customer Area
- Access to our Tutorial Video Library - NEW!
- Priority places at User Group Meetings
- Quarterly newsletter subscription
- License and invoice management tools
- Online product documentation
- Knowledgebase access
- Call history and support news RSS feeds
- Submit your own feature requests
- Rate feature requests
Enterprise Support
ESM delivers our most comprehensive level of support; providing a range of additional features along with a higher service level agreement.
The service is both proactive and personalised to ensure you maximise your on-going return from investing in the Paramics technology.
- Early Adopter Program
- Account Management
- Priority Service Level Agreement
Don't just take our word for it, see what other customers have to say here. If you want to come back on to support and maintenance then please get in touch.
Customer Quote
“Quadstone Paramics software support is the best I have seen in the industry.”
- Jenish Joseph, Civil Engineer.
Regal Decision
Regal Decision
Information Sheets
More detailed information about our company, products and packages is available in PDF format, downloadable and free to distribute.
Related Information
