The Quadstone Paramics support team has earned a reputation for providing industry leading support and advice services across a diverse user base. Our support team includes software analysts and professional traffic and transportation engineers ensuring we can offer the very best service no matter what your query may be.
What's Included?
When you sign up for Paramics support and maintenance you can trust in our quality service. Every Paramics product comes with free support and maintenance, more details on the period of support can be found on our products and pricing page.
Support and Upgrades
- Free upgrades to all the latest software versions
- Fast, reliable support from our international helpdesk
- Remote desktop support
Online Resources
- 24/7 access to customer area and resources
- Tutorial Video Library
- Technical Knowledgebase
- Online call history and ticket management
- Software downloads on demand
- Community language translations
Added Value
- Quarterly newsletter subscription
- Submit feature requests
- Vote on feature requests
- Priority places at user group meetings
Fast Turnaround
Thanks to our fast response times, in depth product knowledge and determination to find you the very best solution, 78% of support calls are resolved within 72 hours.
Enterprise Support
ESM (Enterprise support Management) delivers our most comprehensive level of support; providing a range of additional features along with a higher service level agreement. Learn More.
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