Quadstone Paramics

Paramics Technical Services are proud to announce the launch of Enterprise Support Management (ESM), a completely new service to augment our current support offering.

ESM sets out to deliver our most comprehensive level of support; providing a range of additional features along with a higher service level agreement. The service is both proactive and personalised to ensure you maximise your on-going return from investing in the Paramics technology.

This annual subscription service, charged in addition to standard support and maintenance, provides the following benefits:

Early Adopter Program

At Paramics we strive to develop the most innovative new products that our customers need, whilst constantly adding features to our existing applications. Our Early Adopter Program ensures that you have access to all the new features and developments being made whilst in the pre-release Beta phase:

• Online presentations of new features
• Pre-releases of the software
• Documentation on functionality
• Roadmap information

Account Management

In the competitive world of traffic engineering we appreciate the potential for an enhanced support service to co-ordinate your relationship with Paramics. With Account Management we extend our expertise beyond the standard helpdesk to provide a more involved level of assistance.

Remote Project Support days to be used for activities such as:

• Peer Reviews with recommendations
• Ad hoc training
• SDK projects using the Programmer tool
• Model calibration and validation
• Vehicle actuated traffic signals and PT priority
• Network auditing
• OD Estimation guidance
• Project specific startup training
• A Technical Account Manager including quarterly review calls
• Access to advanced monthly Q&A sessions
• Network data held by Paramics - speeding up support time to fix still further

Service Level Agreement

With ESM your queries and problems take priority. With faster response times and the option to take out of hours support, help is always at hand:

• Priority Support – Target 12hr response to resolution time
• Out of Hours Arranged Support
• Remote access to demonstrate solutions

Extras

As a valued customer on ESM we want you to succeed in using our products and appreciate the investment you have made, as a result ESM also includes:

• 10% off additional Paramics purchases
• Priority places at User Group Meetings

If you would like further details on any aspect of ESM or the cost for your organisation to join, please contact us.